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Customer Satisfaction Survey
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Trinity Square Customer Satisfaction Survey
We like to hear from our customers, and what they think about us. Please take a few minutes of your time to give us your valued feedback. In return you could win a night out at Vue Cinema for four people. You have the options to leave your details at the end of this survey to be entered into the prize draw. Thank you.
Contact Details (Optional - please provide if you want to take part in the prize draw)
First
Last
Email
Contact phone number
How many times have you visited Trinity Square in the last three months?
(Required)
O times
A couple of times
Once a week
More than once a week
Once a month
More than once a month
Which of the following local shopping centres have you visited in the past three months? (Tick all that apply)
(Required)
Metro Centre
Eldon Square
Dalton Park, County Durham
Royal Quays, North Shields
Blaydon Shopping Centre
Silverlink Shopping Centre
The Bridges Shopping Centre, Sunderland
Newcastle Shopping Park, Byker
Kingston Park, Newcastle
Do you visit Trinity Square to (tick all that apply)
(Required)
Shop
Socialise
Go to the cinema
Go to the gym
Visit the health centre
Eat in/ Take Out
Attend events
Just chill!
4. Do you attend any events at Trinity Square (e.g., Christmas Lights, Easter family funday, Trinity's Got Talent)?
(Required)
Yes
No
What do you like best about Trinity Square?
(Required)
What could Trinity Square do to improve and get you to visit it more frequently?
(Required)
What store do you visit most frequently at Trinity Square?
(Required)
What is your second most frequently visited store at Trinity Square?
(Required)
What is your third most frequently visited store at Trinity Square?
(Required)
What specific shops / facilities would you like to see added to Trinity Square?
(Required)
How would you rate your overall satisfaction with the cleanliness at Trinity Square?
(Required)
1
2
3
4
5
Using a scale of 1 to 5 where 5 is very satisfied
How would you rate your overall satisfaction with the variety of shops at Trinity Square?
(Required)
1
2
3
4
5
Using a scale of 1 to 5 where 5 is very satisfied
How would you rate your overall satisfaction with the variety of events at Trinity Square?
(Required)
1
2
3
4
5
Using a scale of 1 to 5 where 5 is very satisfied
How would you rate your overall satisfaction with the variety of food options at Trinity Square?
(Required)
1
2
3
4
5
Using a scale of 1 to 5 where 5 is very satisfied
How would you rate your overall satisfaction with the safety at Trinity Square?
(Required)
1
2
3
4
5
Using a scale of 1 to 5 where 5 is very satisfied
How would you rate your overall satisfaction with the availability of parking at Trinity Square?
(Required)
1
2
3
4
5
Using a scale of 1 to 5 where 5 is very satisfied
How likely are you to recommend Trinity Square to a friend or family member?
(Required)
1
2
3
4
5
6
7
8
9
10
Using a scale of 1 to 10 where 10 is very likely
Have you used Trinity Square's social media pages?
(Required)
Yes
No
Are you...
(Required)
A shop to stock up type of person
A shop to need type of person
Are you...
(Required)
Single
Married
In a relationship
Prefer not to say
Have you visited the Trinity Square Website?
(Required)
Yes
No
How many people including you live in your household?
(Required)
1
2
3
4
5
6 plus
How many members of your household are 18 years of age or younger?
(Required)
1
2
3
4
5
6 plus
What is your gender?
(Required)
Male
Female
Transgender
Non-binary/non-conforming
Prefer not to say
Which of the following best fits your age range?
(Required)
18-24
25-34
35-44
45-54
55-64
65 or older
Prefer not to say
Is there anything you would like to share with us about Trinity Square?
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Thank you for your time
Thank you for taking the time to complete our survey. If you have provided your contact details, you will be entered into our prize draw and we will contact you if you have won, once the prize has been drawn. Good luck!